You can easily submit a ticket for missing cash back, or any other issue you're having with your Dosh account or the app! To submit a ticket from your app, tap the three bars in the top left corner of the main screen in the app:
On the next screen, select Support & Help:
On the Support & Help page, to enter a ticket, tap Help in the upper right corner:
This will take you to ticket entry, where you can select the type of ticket you want to enter. For missing cash back, choose one of the first two options, or if you have a different issue, scroll down to find the appropriate type of ticket.
If you can't find quite what you're looking for, or have an issue that doesn't involve missing cash back, don't worry - just choose Question or the closest option to your issue, and we will be happy to work with you!
If you're submitting a Missing Cash Back ticket and have filled in all the fields, you'll need to attach your receipt. At the bottom of the ticket entry, you'll see the Attachments option.
Once you tap the down arrow (circled above), you'll be prompted with the following options:
If you've already taken a picture of your receipt, you can select Choose from Camera Roll. Otherwise, you can choose Take a Photo, and take the picture. If you need further help with capturing your receipts - check out this helpful article.
Once you've completed everything, tap Submit, and a Consumer Success Agent will be in touch with you shortly!
Have a question about missing cash back? Contact our Dosh Support Team here!