Once a Venmo transfer is initiated to an existing, valid Venmo account, we cannot stop payments sent to the wrong account. If you transferred your funds to the wrong account and the transfer was successful, we can no longer recover the funds.
Please make sure to check if you have linked the correct Venmo account and that your phone number is up to date in Dosh and matches the number on your Venmo account.
If the phone number connected to your Dosh account is not associated with an active Venmo account, the transfer will go into an "unclaimed" state with Venmo. When this happens, Venmo keeps the funds in an unclaimed status for 30 days to see if anyone claims the account. Assuming no one does, the funds are returned to us and put back into your Dosh Wallet. At that point, you can update your phone number and try again.
However, if someone creates a Venmo account with the phone number you sent the funds to, they will be able to claim these funds. Unfortunately, we will not be able to retrieve funds that have been sent to the wrong, active Venmo account.
PLEASE NOTE: If you have linked a Venmo account and then subsequently changed mobile numbers in Dosh, this does not update the linked Venmo account. If a phone number change is made, you will need to verify that the phone number associated with your Venmo account is correct. If it is linked to your new number, you will need to disconnect and reconnect the account prior to making any transfers in Dosh.
If you think you’ve made a transfer to the incorrect Venmo account, you can submit a ticket to our Dosh Support Team and we can attempt to cancel this transfer request so that you can update your information and try again. There is no guarantee this will work, but we will try our absolute best!
Think you may have transferred funds to the wrong Venmo account? Contact our Dosh Support Team!