We are available via email Monday through Friday from 9:00am CST to 5:00pm CST. Dosh does not offer phone support at this time, however we are able to address your concerns via email through our help desk. We always try our very best to get back to you within 24 hours!
Email allows Dosh Consumer Success agents to better help with issues by providing helpful links, screenshots, and responses you're able to review. It also allows you to submit your receipts to us for speedy resolution of any transaction related issues!
Follow these steps to submit a ticket to our support team:
1. Tapping on Support & Help in the main menu. You can access the main menu by tapping the three lines in the top left hand corner of the app.
2. You will be brought to our FAQ page where you will be able to find further information. If you still need to reach out for support, tap Help in the top right hand corner.
3. Select the issue that best describes what you are having difficulty with.
4. Fill out your information and submit!
If you can't find quite what you're looking for, or have an issue that doesn't involve missing cash back, don't worry - just choose Question or the closest option to your issue, and we will be happy to work with you!
If you're submitting a Missing Cash Back ticket and have filled in all the fields, you'll need to attach your receipt. At the bottom of the ticket entry, you'll see the Attachments option.
Once you tap the down arrow (circled above), you'll be prompted with the following options:
If you've already taken a picture of your receipt, you can select Choose from Camera Roll. Otherwise, you can choose Take a Photo, and take the picture. If you need further help with capturing your receipts - check out this helpful article.
Once you've completed everything, tap Submit, and a Consumer Success Agent will be in touch with you shortly!
Or you can submit a support ticket by simply going through the link below. We will be more than happy to assist you!