"Present balance" is the total amount of funds you have in your wallet, including your pending cash back from recent purchases.
The cash back amount you have earned will be in a "pending" state in our system until the transaction has been officially cleared on our end. Although your transaction may have already cleared with your bank or credit card, the updates we receive are an entirely separate process.
Once our system has received the necessary update from your credit card processor, you will receive your cash back. When this happens, you will no longer see "pending" in green underneath your cash back amount. It will now be reflected under "Available to Transfer," so you'll be able to withdraw those funds once you reach the minimum required amount of $15. You should also see confirmation that the transaction cleared in your wallet details.
Please allow up to 30 days for any in-store purchases and up to 90 days for any mobile / online purchases to clear in our system and move from "Pending" to "Available to Withdraw".
Have questions about a transaction? Contact our Dosh Support Team!