"Present balance" is the total amount of funds you have in your Dosh Wallet. This balance includes any pending cash back. If the cash back is in a pending state it can't be withdrawn, until the transaction has been cleared. Once the transaction has cleared the pending cash back will no longer be in a pending state. It will now reflect in your "Available to Transfer" balance and you'll be able to withdraw those funds.
“Available to Transfer" shows the amount that you're able to transfer. This doesn't include any pending cash back that hasn't been issued. You must have at least $15 in your "Available to Transfer" balance to be able to withdraw any funds. If your present balance is higher than your available to withdraw balance, then you must wait for your pending cash back to clear.
“Lifetime Cash Back” is the total amount of cash back you’ve earned over the life of your account. It’s just a running tally of all of your earnings and is not available for withdrawal.
Please note, the cash back amount you have earned will be in a "pending" state until the transaction has been officially cleared on our end. Although your transaction may have already cleared with your bank or credit card, the updates we receive are an entirely separate process. Once our system has received the necessary update from your credit card processor, you will receive your cash back.
When this happens, you will no longer see "pending" in green underneath your cash back amount. It will now be reflected under "available to transfer," so you'll be able to withdraw those funds.
Have questions about transferring your funds? Contact our Dosh Support Team!