While Logged Out
If you have logged out of the app or changed mobile devices, you will not be able to use our self service option in the app to change your phone number. If you have logged out, click here to submit a ticket to our Dosh Support Team to initiate your mobile number change. We will need to process a phone number change for you in order to migrate your linked cards and your existing Dosh wallet, that way you do not lose any Dosh cash back rewards you have earned.
Please do not attempt to create a new Dosh account. This will only delay the process, and we want to get this resolved as quickly as possible for you.
Dosh only supports valid U.S. mobile phone numbers. VOIP numbers and numbers from U.S. territories are not currently supported.
While Logged In
If you are still logged into your Dosh App, you can now update your phone number via the app! To do this, please follow the steps below.
Tap the three bars on the top left of the main screen.
Next, Select Profile & My Information
Tap Edit Info in the top right corner of the screen.
At the bottom of the screen, you'll see a button labeled Update Phone Number.
Tapping the Update Phone Number button will bring you to a screen where you can enter your new mobile number. Note: Dosh only supports valid U.S. mobile phone numbers. VOIP numbers and numbers from U.S. territories are not currently supported.
Once you've entered your number, you'll be sent an SMS code to that new number to verify it, and you'll be prompted on the app to enter that SMS code.
Once you've verified the number with the SMS code, you'll see a message that the number has been updated.
PLEASE NOTE: If you have linked a Venmo account and then subsequently changed mobile numbers in Dosh, this does not update the linked Venmo account. If a phone number change is made, you will need to verify that the phone number associated with your Venmo account is correct. If it is linked to your new number, you will need to disconnect and reconnect the account prior to making any transfers in Dosh.
Do you need to initiate a mobile number change? Contact our Dosh Support Team here!